Last updated: 20 September 2026
This End User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity, "you" or "Licensee") and cueFlow Pty Ltd ("cueFlow," "we," "us," or "our") governing your use of the cueFlow software, applications, connectors, and related materials (collectively, the "Software") as made available to you as part of the cueFlow Service.
By installing, accessing, or using the Software, you agree to be bound by this EULA. This EULA supplements, and should be read together with, our Terms and Conditions and Privacy Policy. If there is a direct conflict between this EULA and the Terms and Conditions specifically with respect to the Software, this EULA controls. If you do not agree to this EULA, do not install, access, or use the Software.
Subject to your compliance with this EULA and payment of any applicable subscription fees, cueFlow grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software on devices you own or control, solely for your own internal production and business purposes, for as long as your subscription remains active.
This license does not sell you the Software. It is a license to use the Software, not a transfer of title, and cueFlow and its licensors retain all right, title, and interest in and to the Software.
You must not, and must not permit any third party to:
We may automatically update the Software from time to time to improve performance, add functionality, or address security issues, without further notice to you. This EULA applies to all updates unless a separate license is provided.
The Software may include or interoperate with third-party components, open-source software, and connected services (including lighting and audio consoles, digital audio workstations, and cloud infrastructure providers). Such third-party components are provided "as is" and are governed by their own licenses; cueFlow makes no warranty regarding, and is not responsible for the operation, availability, or security of, third-party hardware or software.
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY VULNERABILITY IN THE SOFTWARE WILL BE IDENTIFIED OR CORRECTED.
Nothing in this EULA excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified.
Our commitment: We take reasonable and industry-appropriate precautions designed to protect the confidentiality, integrity, and availability of data processed through the Software, as described in our Privacy Policy.
No guarantee of security: No software, system, or method of data transmission or storage can be guaranteed to be completely secure. You acknowledge that your use of the Software carries an inherent risk that data may be lost, corrupted, intercepted, or accessed without authorisation, notwithstanding the precautions we take.
Limitation of liability: To the maximum extent permitted by applicable law, cueFlow Pty Ltd, its directors, officers, employees, licensors, and agents will not be liable to you or any third party for any security incident, unauthorised access, data breach, data loss, or corruption of data arising out of or relating to your use of the Software, except to the extent such liability arises directly from our gross negligence or wilful misconduct. In no event will our aggregate liability under this EULA exceed the amount you paid us for the Software in the twelve (12) months preceding the event giving rise to the claim.
Your responsibilities: You are responsible for maintaining the security of any device on which the Software is installed, for safeguarding your account credentials, and for maintaining independent backups of any data critical to you. We are not liable for losses arising from your failure to do so.
This section does not limit any right or remedy you have under the Australian Consumer Law or the Privacy Act 1988 (Cth) that cannot lawfully be excluded or limited.
This EULA is effective from the moment you first install, access, or use the Software and remains in effect until terminated. This EULA terminates automatically if you fail to comply with any of its terms, or when your subscription to the Service ends. We may also terminate this EULA at our discretion in the circumstances described in our Terms and Conditions.
Upon termination, you must stop using the Software and, where applicable, uninstall and destroy all copies in your possession or control. Sections of this EULA which by their nature should survive termination — including the disclaimers of warranty, limitation of liability, and governing law — will survive.
You agree to use the Software in compliance with all applicable laws and regulations, including any applicable export control and sanctions laws.
This EULA is governed by the laws of Australia, without regard to its conflict of law provisions, and any disputes arising from or relating to it are subject to the exclusive jurisdiction of the courts of Australia, consistent with the Dispute Resolution provisions of our Terms and Conditions.
We may update this EULA from time to time. We will post the updated EULA on this page and update the "Last updated" date, and where changes are material, will provide reasonable notice via email or through the Service. Continued installation or use of the Software after an update takes effect constitutes your acceptance of the revised EULA.
If you have any questions about this EULA, please contact us: